Refund Eligibility
We strive to ensure customer satisfaction with every purchase. Refunds may be granted under the following circumstances:
- The item received is damaged, defective, or faulty.
- The wrong item was delivered.
- The item is significantly different from its description.
- The order cannot be fulfilled or delivered by us.
All refund requests must be submitted within 5 days of receiving your order.
Non-Refundable Items
Refunds will not be provided for:
- Change of mind purchases (unless otherwise stated).
- Custom-made, personalized, or made-to-order products.
- Gift cards, vouchers, or digital products.
- Items damaged due to misuse, improper handling, or normal wear and tear.
Antique, vintage, relic, or handcrafted items
where natural variations, age-related characteristics, or minor imperfections
are clearly disclosed in the product description.
Damaged or Faulty Products
If your item arrives damaged or faulty:
- Contact us within 24 hours of delivery.
- Provide your order number and clear photographs of the product and packaging.
- We will review your claim and may offer a replacement, repair, store credit, or full refund as appropriate.
Refund Process
Once your refund request has been approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing typically takes 5–10 business days after approval.
- Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.
Shipping Costs
- Original shipping fees are non-refundable unless the refund is due to our error, a defective product, or a product that does not meet Australian Consumer Law guarantees.
- Where applicable, return shipping costs for faulty or incorrect items will be reimbursed.
Contact Information
refund requests or assistance, please contact:
- Email: gurfatehsewa.aus@gmail.com
- Phone: +(61) 0430175742 , +(61) 0452605939
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)