Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotions, or sales events, processing times may be extended.
Shipping Locations
- We currently ship throughout Australia.
- International shipping may be available to selected countries. Additional shipping charges, duties, and taxes may apply.
Shipping Rates
- Shipping costs are calculated at checkout based on the size, weight, fragility, and delivery location of the order.
- Free standard shipping may be offered on orders above a specified value, as advertised on our website.
Estimated Delivery Times
Delivery Area Standard Shipping Express Shipping
- Metro Areas 3–7 Business Days 1–3 Business Days
- Regional Areas 5–10 Business Days 2–5 Business Days
- Remote Areas 7–14 Business Days 3–7 Business Days
Delivery timeframes are estimates only and may vary due to courier delays, weather conditions, or peak periods.
Tracking Information
- Once your order has been dispatched, you will receive a confirmation email containing tracking details.
- Customers can track their shipment using the tracking link provided.
Home Décor & Fragile Items
- We take extra care in packaging fragile home décor items, antiques, relics, sculptures, mirrors, and decorative pieces.
- Some oversized, heavy, or fragile products may require special handling and may incur additional shipping charges.
- Delivery times for such items may be longer than standard estimates.
Delivery Requirements
- Please ensure your shipping address is accurate and complete.
- We are not responsible for delays or additional costs resulting from incorrect address information.
- Re-delivery fees may apply if a parcel is returned due to an incorrect address.
Damaged or Lost Shipments
- If your order arrives damaged, please notify us within 24 hours of delivery and provide photographs of the damaged item and packaging.
- We will assess the claim and arrange a replacement, repair, or refund where appropriate.
- If your package is lost in transit, we will work with the courier to investigate and resolve the issue.
Delivery Delays
While we strive to meet estimated delivery times, we cannot guarantee delivery dates and are
not liable for delays caused by:
- Courier service disruptions
- Extreme weather events
- Public holidays
- Customs clearance delays (for international orders)
- Events beyond our reasonable control
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
- Email: gurfatehsewa.aus@gmail.com
- Phone: +(61) 0430175742, +(61) 0452605939
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (AEST)